Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions for refunds on Recipe Ebook Store. Due to the digital nature of our products, we have specific policies in place to protect both our customers and our business.

By making a purchase on our website, you acknowledge that you have read and understood this refund policy.

2. Digital Product Policy

2.1 General Rule

All sales of digital products (ebooks, digital content) are final. This is because:

• Digital products cannot be "returned" in the traditional sense
• Once downloaded, the content cannot be retrieved
• Digital products are immediately accessible after purchase
• Preventing unauthorized distribution and piracy

2.2 What This Means

Once you complete a purchase and receive access to download your digital content, the sale is considered final. We cannot provide refunds for:

• Change of mind or buyer's remorse
• Not reading the product description carefully
• Technical issues on your end (device compatibility, etc.)
• Duplicate purchases made by mistake

3. Exceptions and Special Circumstances

We may consider refunds in the following exceptional circumstances:

3.1 Technical Issues

We may provide refunds if:

• The download link is broken or non-functional
• The file is corrupted or unreadable
• There are server-side technical problems preventing access
• The product is significantly different from its description

Note: You must contact us within 7 days of purchase to report technical issues.

3.2 Duplicate Purchases

If you accidentally purchase the same product twice, we may refund the duplicate purchase if:

• Both purchases were made within 24 hours
• You contact us within 48 hours of the second purchase
• You haven't downloaded the duplicate product

3.3 Fraudulent Transactions

We will provide full refunds for transactions that are:

• Made with stolen credit cards
• Unauthorized by the cardholder
• Result of identity theft

4. Refund Process

4.1 How to Request a Refund

To request a refund, you must:

1. Contact Us: Email us at [email protected] within the applicable time frame
2. Provide Details: Include your order number, purchase date, and reason for refund
3. Explain the Issue: Provide detailed information about the problem
4. Wait for Review: Allow 3-5 business days for our review

4.2 Required Information

Your refund request must include:

• Order number or transaction ID
• Date of purchase
• Email address used for purchase
• Detailed description of the issue
• Screenshots or evidence (if applicable)

4.3 Review Process

We will review your request and may:

• Request additional information
• Verify the technical issue
• Check our system logs
• Test the product ourselves

5. Refund Methods and Timeline

5.1 Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to the original card
• PayPal: Refunded to your PayPal account
• Bank Transfer: Refunded to your bank account

5.2 Processing Timeline

• Approval: 3-5 business days for review and approval
• Processing: 5-10 business days for refund to appear in your account
• Total Time: Up to 15 business days from request to receipt

6. What Happens After a Refund

6.1 Access Revocation

Once a refund is processed:

• Your access to the digital content will be revoked
• Download links will be deactivated
• Your account may be flagged for future purchases

6.2 Data Retention

We may retain certain information for:

• Legal and accounting purposes
• Fraud prevention
• Customer service records

7. Chargebacks and Disputes

7.1 Chargeback Policy

If you initiate a chargeback with your bank or credit card company:

• We will provide evidence of the digital delivery
• Your account may be suspended pending resolution
• Future purchases may be restricted

7.2 Dispute Resolution

We encourage customers to contact us directly before initiating chargebacks. We are committed to resolving issues amicably and fairly.

8. Subscription and Recurring Payments

If you have a subscription or recurring payment:

• You can cancel future payments at any time
• Refunds for past payments are subject to this policy
• Access continues until the end of the current billing period

9. Customer Service

9.1 Before Requesting a Refund

We encourage you to contact our customer service team first. We may be able to resolve issues without a refund:

• Technical support for download issues
• Alternative file formats
• Account access problems
• Product questions or concerns

9.2 Contact Information

10. Legal Rights

This refund policy does not affect your statutory rights as a consumer. Depending on your location, you may have additional rights under local consumer protection laws.

10.1 EU Customers

EU customers have the right to withdraw from distance contracts within 14 days, but this right may not apply to digital content if you have consented to immediate delivery.

10.2 Other Jurisdictions

Please check your local consumer protection laws for additional rights that may apply to your purchase.

11. Policy Updates

We may update this refund policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

For significant changes, we will notify customers via email or website notice.

12. Contact Us

If you have any questions about this refund policy or need to request a refund, please contact us: